Why does a visitor have to complete the same digital induction twice?

If a visitor has had to complete the same digital induction twice, there may be several reasons:

• The induction has expired – The expiration date was set too early, requiring the visitor to complete it again. A recommended expiration period is 365 days.
• A new invitation was sent – The visitor may have received a duplicate invitation by mistake, leading to a second completion.
• Personal details have changed – The Pass service recognizes visitors based on their email address or phone number. If their email has changed or is missing, the system may identify them as a new person.
• The induction material has been replaced – If an old induction was deleted and replaced with a new one, previous completions may no longer be valid.
• Completions were manually marked as expired – If completions were updated manually, they may have been set to expired, requiring the visitor to redo the induction.
  
  

If visitors are completing the same induction multiple times, check the expiration settings and their personal details in the system to prevent unnecessary duplicate completions.