Visitor card can not be printed from RespaManager

This guide is for printing a visitor badge from RespaManager on a computer. If the badge doesn't print on a self-service kiosk, see Printing visitor card doesn't work.

RespaManager says printing succeeded, but nothing happens

The most common cause is that the browser blocks pop-ups. RespaManager needs a pop-up window to print the badge, so when pop-ups are blocked, printing stops without an error message.

The quickest fix: look at the address bar right after you try to print. If you see a blocked pop-up icon, click it and choose to always allow pop-ups from this site. Then try printing again.

If you don't see the icon, you can allow pop-ups in the browser settings. Add the same address you use to log in to RespaManager (for example company.respamanager.fi) to the allowed list.

• Google Chrome: three dots in the top-right corner → Settings → Privacy and security → Site settings → Pop-ups and redirects. Add the address under sites allowed to send pop-ups.
• Microsoft Edge: three dots in the top-right corner → Settings → Cookies and site permissions → Pop-ups and redirects. Add the address to the Allow list.
• Mozilla Firefox: three lines in the top-right corner → Settings → Privacy & Security. Scroll to Permissions and add the address to the Exceptions of Block pop-up windows.
• Safari (Mac): Safari → Settings → Websites → Pop-up Windows. Choose Allow for the RespaManager address.

The setting stays on, so you only need to do this once per computer and browser.

Pop-ups are allowed, but the badge still doesn't print

Go through these in order. The cause is usually one of the first three.

1. Printer power and lights. Make sure the printer is on and no error light is on or blinking.
2. Badge roll. Open the printer cover and check that the roll is in place and hasn't run out. How to replace it: Replace the visitor badge printer roll.
3. Selected printer. If the browser opens a print window, check that the Brother badge printer is selected and not, for example, a regular office printer. Depending on the computer's settings, the printer may also be selected by default, in which case no window appears.
4. USB cable. The printer connects to the computer with a USB cable. Check that it's firmly connected at both ends, and try another USB port if needed.
5. Print queue. A stuck print job can block the next ones.
   • Windows: Settings → Bluetooth & devices → Printers & scanners, select the Brother printer and Open print queue.
   • Mac: System Settings → Printers & Scanners, select the Brother printer and Printer Queue.
   Clear any waiting jobs and try printing again.
6. Printer driver. If the printer doesn't appear in the computer's printer list at all, download and install the driver from Brother's support site (QL-700).

If nothing helped

Email us at support@systam.fi. We can sort it out faster if you tell us:

• which browser you use
• what happens on screen when you choose print
• whether a light is on in the printer or an error message is shown

Once pop-ups are allowed, badges print normally right when you sign visitors in.