Reminder message templates

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You can also edit the content of the reminder message in RespaManager. The reminder goes out automatically before a visit, so both the visitor and the host know what's coming up. You'll find the setting under Management → Settings → Communication and message templates → Reminder message templates.

What you can edit

• The email subject and content. The content editor works the same way as the other messages in the Communication and message templates section.
• The text message content, if your organization uses SMS reminders.
• Whether the reminder goes out by email, text message, or both — each message type has its own checkbox.

You can use the same variables as in the other message templates (for example to add the visitor's name), so the reminder feels personal rather than a generic mass message.

Good to know

Remember to save your changes with the Save changes button — otherwise your edits won't take effect.

If a host or visitor is missing an email address or phone number, the reminder can't be delivered through that channel, even if the setting is turned on.

That's it — your visitors and hosts get a reminder exactly when they need it.